By accessing, browsing, or using the Travel Bridge UK website (travelbridge.co.uk), our mobile application, or any other related services (collectively, “Our Site”), you agree to be bound by these Terms and Conditions (“Terms”) and our Privacy Policy.
In these Terms, “Travel Bridge UK” refers to Travel Bridge UK, and “you” and “your” refer to you, the user of Our Site.
We may modify these Terms at any time by posting a new version on Our Site. Your continued use of Our Site following any changes constitutes your acceptance of those changes. Please review these Terms periodically.
- Our Role as Your Travel Agent
Travel Bridge UK acts as an authorised agent in the sale of travel products. We do not own, control, or operate any of the travel services and products that you can book through Our Site, such as flights, accommodations, rental cars, packages, or travel insurance (the “Travel Products”).
The Travel Products are provided by third-party suppliers (the “Travel Providers”), such as airlines, hotels, tour operators, and transfer companies. Your contractual relationship is with the Travel Provider(s) of your chosen Travel Products.
The Travel Provider’s terms and conditions, along with their privacy policies, apply to your booking. It is your responsibility to read, understand, and agree to these terms before completing your booking. Your interaction with any Travel Provider is at your own risk.
- Booking and Payment
- Accuracy of Information: You are responsible for providing accurate passenger information (full names, dates of birth, passport details, etc.). Errors may result in additional charges or the inability to travel, for which we are not responsible.
- Pricing: All prices are subject to availability and change until full payment is received and tickets are issued. Prices may change due to fluctuations in taxes, airfares, or currency exchange rates. We reserve the right to correct pricing errors.
- Payment: Full payment is required to confirm your booking. You authorise us to process charges to your chosen payment method. All card payments are subject to validation checks and authorisation by your card issuer.
- Documentation: It is your responsibility to ensure you have all necessary travel documents, including a valid passport, visas, and vaccination certificates, meeting the requirements of your destination and transit countries.
- Cancellations, Changes, and Refunds
- Provider Policies: All cancellations, changes, and refunds are subject to the rules and restrictions of the relevant Travel Provider. These often involve significant fees, which may amount to 100% of the cost.
- Requests: All requests for cancellations or changes must be made through us. We will liaise with the Travel Provider on your behalf. Please note that we charge a standard amendment/cancellation fee of [e.g., £35 per person per booking] for this service, in addition to any fees charged by the Travel Provider.
- Refunds: If your booking is refundable, we will process the refund upon receipt of the funds from the Travel Provider. Processing times can vary significantly.
- User Account Responsibilities
If you create an account on Our Site, you are responsible for:
- Maintaining the confidentiality of your account and password.
- All activities that occur under your account.
- Ensure that your account information is accurate and up-to-date.
- Notifying us immediately of any unauthorised use of your account.
- Acceptable Use of Our Site
You agree not to use Our Site to:
- Make any speculative, false, or fraudulent bookings.
- Use any robot, spider, or other automated device to monitor or copy our content.
- Post or transmit any unlawful, threatening, or malicious material.
- Attempt to gain unauthorised access to any part of Our Site or its systems.
- Use Our Site for any commercial purpose without our express written permission.
We reserve the right to deny service, terminate accounts, or cancel bookings at our discretion, especially if we believe your conduct violates these Terms or is harmful to other users, us, or our partners.
- Intellectual Property
All content on Our Site (text, graphics, logos, software, etc.) is the property of Travel Bridge UK or our licensors and is protected by copyright and other intellectual property laws. You may access and use this content for personal, non-commercial purposes only. Any other use is strictly prohibited.
- Limitation of Liability
To the fullest extent permitted by law, Travel Bridge UK (including its officers, directors, employees, and agents) shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with:
- Your use of or inability to use Our Site.
- Any errors or omissions in the content on Our Site.
- The performance or non-performance of Travel Providers.
- Any delays, cancellations, overbooking, or strikes by Travel Providers.
- Any personal injury, death, property damage, or other losses experienced during your travels.
We are not liable for any acts, errors, omissions, representations, warranties, breaches, or negligence of any Travel Provider or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
- Your Indemnification of Us
You agree to defend and indemnify Travel Bridge UK and its affiliates from any claim, cause of action, liability, expense, or demand (including reasonable legal fees) arising out of or related to your breach of these Terms, your violation of any law, or your use of Our Site.
- Third-Party Links
Our Site may contain links to third-party websites. These links are provided for your convenience only. We do not control these websites and are not responsible for their content or your use of them. The inclusion of any link does not imply our endorsement.
- Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
- General Provisions
- Force Majeure: We will not be in breach of these Terms nor liable for any failure or delay in performance due to any cause beyond our reasonable control.
- Severability: If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
- Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Travel Bridge UK regarding your use of Our Site.
- Contact Us
If you have any questions about these Terms, please contact us at:
Email: legal@travelbridge.co.uk