This Privacy Notice sets out how Travel Bridge UK protects the privacy of your personal information.
We recognise the importance of your personal data. We are committed to respecting your privacy and protecting your personal information in accordance with applicable data protection laws, including the UK GDPR.
- What Information We Collect and Why
We collect, use, and disclose personal information to fulfill our duties as your travel agent, specifically to make and manage your travel bookings. We may collect the following information during our relationship:
- Personal and Contact Details: Title, full name, contact address, telephone number, and email address.
- Travel Document Details: Passport number, date of birth, and nationality – where required by airlines or border control authorities.
- Payment Information: Card number, security code, expiration date, and cardholder name. Please note, we use secure third-party payment processors and do not store your full card details on our servers.
- Travel Preferences: Frequent flyer numbers, car rental programme memberships, and hotel room preferences (where applicable).
- Special Requirements: Dietary needs and health information relevant to your travel arrangements or required by relevant travel service providers (e.g., tour operators or hotels).
- Website Form Information: Details you provide by filling in forms on our website, such as your email address, how you heard about us, and your travel preferences. This helps us keep you informed about relevant offers.
- Call Recordings: Telephone calls may be recorded for quality control, training, and fraud prevention purposes.
- Social Media: Interactions with our social media features (e.g., Facebook, Twitter, Instagram) are governed by the privacy policies of those respective companies.
- Technical Data: When you access our website, our servers may automatically record data such as your IP address, browser type, and other diagnostic information.
- How We Collect Your Information
We typically collect your personal data directly from you. This may come from:
- Information you provide when making a purchase or enquiry via phone, email, or our website (travelbridge.co.uk).
- When you subscribe to our marketing communications (e.g., newsletters).
- When you interact with our customer service team.
- When you enter competitions or register for promotions.
We may also collect information from third parties, such as:
- Another person making a travel booking on your behalf (e.g., a family member, your employer, or a group booking organiser). In this case, we assume they have your consent to provide your details. By making a booking for someone else, you confirm you have obtained this consent.
- How We Use Your Personal Data (Lawful Basis)
We use your information for specific purposes and only where we have a lawful basis to do so:
- To Fulfill a Contract:
- To perform our duties as your travel agent, including completing your bookings, sending confirmations, and managing your itinerary. This includes using your personal, contact, and passport details, payment information, and special requirements.
- Consequence of not providing this data: We will be unable to complete your booking.
- For Our Legitimate Interests:
- To manage your booking and provide customer service.
- For marketing activities, including sending you targeted communications about special offers, new products, or competitions via email or text. You can opt out of these at any time.
- For business analytics, fraud prevention, and to improve our website and services.
- With Your Consent:
- Where you have explicitly opted in (e.g., by ticking a box), we will use your data to send you promotional newsletters and marketing emails.
- Who We Share Your Personal Data With
To fulfil your travel arrangements, we may share your information with:
- Primary Travel Suppliers: Airlines, hotels, tour operators, transfer providers, cruise lines, and car rental companies that fulfil your reservation.
- Third-Party Service Providers: Companies that provide services on our behalf, including payment processing, IT infrastructure, marketing platforms, and data analytics.
- The Person Making the Booking: If your booking was made by a third party on your behalf.
- Legal and Regulatory Authorities: As required or authorised by applicable law, to protect our rights, or to prevent fraud.
As a global travel business, some of these third parties may be located outside the UK. When we transfer your data internationally, we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses approved for use in the UK.
- Data Retention: How Long We Keep Your Information
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.
- To protect against contractual claims, we typically retain booking data for 6 years after the completion of your travel.
- Marketing consent data is retained as long as you remain subscribed. You can unsubscribe at any time.
- We adhere to all legal and regulatory guidance regarding record retention.
- Your Data Protection Rights
You have the following rights regarding your personal information:
- Access: The right to request a copy of the personal data we hold about you.
- Rectification: The right to correct inaccurate or incomplete data we hold about you.
- Erasure: The right to request we delete your personal data (the “right to be forgotten”).
- Restriction: The right to request we temporarily or permanently stop processing all or some of your personal data.
- Objection: The right to object to processing based on legitimate interests.
- Data Portability: The right to request a transfer of your data to another service provider.
- Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us at privacy@travelbridge.co.uk. We will respond to your request within one month.
If you are dissatisfied with how we handle your data, you have the right to complain with the UK supervisory authority, the Information Commissioner’s Office (ICO): https://ico.org.uk/concerns/.
- IP Addresses & Cookies
- IP Addresses: When you visit our site, we collect your Internet Protocol (IP) address to track and aggregate non-personal data, such as monitoring the devices and geographic locations from which users access our site.
- Cookies: Our website uses cookies (small text files stored on your device) to provide a more user-friendly experience, enable certain functionalities, and help us analyse website traffic.
- We also use third-party analytics services, like Google Analytics, which use cookies to help us understand how visitors use our site. This data is aggregated and anonymised.
You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@travelbridge.co.uk